Privacy Notice

Who I am

I am Lynn Earnshaw, a counsellor and psychotherapist working with adults online across the UK and in person in Leeds.

I am registered with the Information Commissioner's Office (ICO) under registration number ZB724814 and I am committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Notice or how your information is handled, please contact me using the details provided on this website.

What information I collect

If you contact me through my website, email, telephone or text message, I may collect:

Your name
Email address
Telephone number
Information you choose to share about yourself and your reasons for seeking counselling

Information submitted through the website contact form is processed through Wix and delivered to my email account so that I can respond to your enquiry.

If you become a client, I may collect additional information necessary for the provision of counselling services, including:

Date of birth
Postal address
Telephone number
Emergency contact details
GP details
Information relevant to your counselling and wellbeing

The information collected will depend on your individual circumstances and the requirements of our work together.

How I use your information

I use personal information to:

Respond to enquiries
Arrange introductory calls and appointments
Provide counselling services
Maintain appropriate client records
Meet legal, ethical and professional obligations

Lawful basis for processing

For people making an enquiry, I process personal information on the basis of my legitimate interests in responding to requests for counselling services.

For clients, I process personal information as necessary for the performance of our counselling agreement and to meet legal and professional obligations.

As part of providing counselling services, I may process special category data relating to health and wellbeing. This information is processed only where necessary for the provision of counselling services and in accordance with applicable data protection legislation.

How your information is stored

I take reasonable steps to ensure that personal information is stored securely.

Client records and session notes are stored securely using Kiku Practice Management software. Records are encrypted and protected by secure login credentials and two-factor authentication and are only accessible to me.

Website Usage Information

When you visit this website, certain technical information may be collected automatically through Wix and its analytics tools. This may include information such as general location data, pages visited and website usage statistics.

This information is used to help monitor and improve the website and does not normally identify individual visitors.

Sharing information

Your personal information will not be shared with third parties unless:

You have given your consent
I am legally required to do so
There is a serious concern about your safety or the safety of another person
It is necessary to comply with professional or ethical obligations

Where aspects of my practice rely on third-party providers, such as website hosting, email or practice management software, those providers process information in accordance with applicable data protection requirements.

How long information is kept

If you contact me but do not become a client, your information will normally be deleted within six months of our last contact.

If you become a client, records are normally retained for seven years after the end of therapy, after which they are securely deleted unless there is a legal, professional or insurance-related reason to retain them for longer.

Your rights

Under UK data protection law, you have the right to:

Request access to the personal information I hold about you
Request correction of inaccurate information
Request erasure of information in certain circumstances
Request restriction of processing in certain circumstances
Object to processing where applicable
Request transfer of your data where applicable

Some of these rights may be limited where I am required to retain records for legal, professional, safeguarding or insurance purposes.

Data Protection Complaints

If you have concerns about how I have collected, stored or used your personal information, please contact me by email or via the contact form on my website in the first instance so that I can try to resolve the matter.

I will acknowledge your complaint as soon as reasonably possible and no later than 30 days after receiving it.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).

The ICO can be contacted via their website at www.ico.org.uk or by telephone on 0303 123 1113.

Changes to this Privacy Notice

This Privacy Notice may be updated from time to time. The most recent version will always be available on this website.

Last updated: June 2026